Terms and Conditions
GENERAL TERMS AND CONDITIONS
Icatch Solutions (Pty.) Ltd.
Registration Number: K2019907124
Registered Address: R40 Barberton Road, Nelspruit, Mpumalanga, 1200, South Africa
Email: info@icatchsolutions.co.za
Website: www.fixitallsecure.co.za
1. Definitions and Interpretation
In these Terms and Conditions, unless the context clearly indicates otherwise, the following expressions shall bear the meanings assigned to them:
“Icatch Solutions”, “the Company”, “we”, “us” or “our” means Icatch Solutions (Pty.) Ltd., a company incorporated in accordance with the laws of the Republic of South Africa.
“Customer”, “you” or “your” means any natural or juristic person who requests, orders or purchases Goods and/or Services from the Company.
“Goods” means all products, equipment, components, materials and related items supplied or sold by the Company.
“Services” means all installation, repair, inspection, maintenance, consulting and related services provided by the Company.
“Quotation” means a written fixed-price offer issued by the Company.
“Estimate” means a non-binding indication of price.
“Order” means any instruction, acceptance, or request by the Customer for the supply of Goods and/or Services.
“Agreement” means these Terms and Conditions together with any quotation, invoice, job card, scope of work, or written acceptance issued by the Company.
2. Basis of Agreement
These Terms and Conditions govern all quotations, sales, supplies, installations and services provided by the Company to both residential and commercial customers.
An Agreement shall come into existence when the Customer accepts a quotation, makes any payment, issues an instruction to proceed, or when the Company commences with the procurement of Goods or the performance of Services, whichever occurs first.
No amendment, variation or cancellation of any Agreement shall be of any force or effect unless reduced to writing and agreed to by the Company.
3. Estimates, Surveys and Quotations
Any Estimate provided by the Company is an approximation only and does not constitute a binding offer.
Where the nature of the work requires it, the Company may conduct a site inspection or survey. The Customer undertakes to disclose all relevant information relating to the site, existing structures, systems and conditions.
Quotations are based on the information available at the time and are valid for a period of seven (7) days from the date of issue unless stated otherwise. The Company reserves the right to revise a quotation in the event of supplier price increases, exchange rate fluctuations, errors, or unforeseen site conditions.
Should additional work become necessary which was not included in the original quotation, the Company shall be entitled to issue a revised quotation or an additional charge before proceeding.
4. Customer Obligations
The Customer warrants that all information provided to the Company is accurate and complete.
The Customer is responsible for obtaining all permissions, approvals, and compliance certificates required for the work, unless otherwise agreed in writing.
The Customer shall ensure that safe, clear and uninterrupted access to the site is provided and that the working environment is reasonably safe. The Company reserves the right to suspend work where unsafe conditions exist.
5. Provision of Services
The Company shall perform all Services with reasonable skill, care and diligence, in accordance with generally accepted industry standards.
Any stated commencement or completion dates are estimates only and are dependent on site readiness, availability of materials, weather conditions, and other factors beyond the Company’s reasonable control.
The Company shall not be responsible for latent defects, concealed conditions, or pre-existing faults which are not reasonably visible at the time of inspection.
6. Additional Work
If additional work becomes necessary due to site conditions, regulatory requirements, safety concerns, or Customer requests, such work shall constitute a variation to the Agreement.
The Company shall be entitled to suspend work pending written approval of such variation and to recover payment for all work completed, Goods ordered, and costs incurred.
7. Pricing and Payment
All prices are quoted in South African Rand and include Value Added Tax (VAT) unless expressly stated otherwise.
The Company reserves the right to require full or partial payment before ordering any Goods or commencing Services.
All invoices are payable immediately unless otherwise agreed in writing. The Company reserves the right to suspend work, withhold delivery, and charge interest on overdue amounts at the maximum rate permitted by law.
8. Stock Orders, Cancellations and Refunds
All Goods supplied by the Company are ordered specifically for each Customer.
Once Goods have been ordered from suppliers or paid for, they are regarded as committed to the Customer and shall not be refundable or credited, except where a refund is required in terms of applicable law, including but not limited to circumstances where the Goods are defective, incorrectly supplied, or not as described.
If the Customer cancels an order after Goods have been ordered or paid for, only the Services portion of the order may be considered for refund, less any work performed, costs incurred, or commitments made.
Upon cancellation, the Customer may request that the Goods be delivered or made available for collection. All delivery, handling, and transport costs shall be for the Customer’s account. Risk shall pass to the Customer upon delivery or when the Goods are made available for collection.
Ownership of all Goods shall pass to the Customer only upon receipt of full payment.
9. Delivery and Access
Delivery and commencement dates are estimates only.
If the Company is unable to perform Services or deliver Goods due to lack of access, delays caused by the Customer, or unsuitable site conditions, the Company reserves the right to charge additional call-out, storage, standing time, or rescheduling fees.
10. Defects, Warranties and Liability
Goods are subject only to the warranties provided by the original manufacturer or supplier.
The Company warrants its workmanship for a period of three (3) months from the date of completion, limited strictly to defects arising directly from poor workmanship. This warranty excludes fair wear and tear, misuse, neglect, power surges, water ingress, acts of God, or third-party interference.
The Company shall not be liable for any indirect, special, or consequential loss, including loss of profit, business interruption, or data loss. The Company’s total liability shall in all circumstances be limited to the total value of the Goods and Services supplied under the Agreement.
Nothing in these Terms limits any rights the Customer may have under applicable South African law, including the Consumer Protection Act.
11. Privacy and Electronic Communication
Personal information shall be processed in accordance with the Protection of Personal Information Act (POPIA).
The Customer consents to receiving notices, invoices, and communications electronically.
12. Force Majeure
The Company shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, supply chain disruption, or government restrictions.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. The courts of South Africa shall have exclusive jurisdiction.
14. General
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, such provision shall be severed and the remainder shall continue in full force and effect.
No failure or delay by the Company to enforce any right shall constitute a waiver of that right.
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of acceptance shall apply.
15. Contact Details
All correspondence shall be addressed to:
📧 info@icatchsolutions.co.za
Icatch Solutions (Pty.) Ltd.
Registration Number: K2019907124
Registered Address: R40 Barberton Road, Nelspruit, Mpumalanga, 1200, South Africa
Email: info@icatchsolutions.co.za
Website: www.fixitallsecure.co.za
1. Definitions and Interpretation
In these Terms and Conditions, unless the context clearly indicates otherwise, the following expressions shall bear the meanings assigned to them:
“Icatch Solutions”, “the Company”, “we”, “us” or “our” means Icatch Solutions (Pty.) Ltd., a company incorporated in accordance with the laws of the Republic of South Africa.
“Customer”, “you” or “your” means any natural or juristic person who requests, orders or purchases Goods and/or Services from the Company.
“Goods” means all products, equipment, components, materials and related items supplied or sold by the Company.
“Services” means all installation, repair, inspection, maintenance, consulting and related services provided by the Company.
“Quotation” means a written fixed-price offer issued by the Company.
“Estimate” means a non-binding indication of price.
“Order” means any instruction, acceptance, or request by the Customer for the supply of Goods and/or Services.
“Agreement” means these Terms and Conditions together with any quotation, invoice, job card, scope of work, or written acceptance issued by the Company.
2. Basis of Agreement
These Terms and Conditions govern all quotations, sales, supplies, installations and services provided by the Company to both residential and commercial customers.
An Agreement shall come into existence when the Customer accepts a quotation, makes any payment, issues an instruction to proceed, or when the Company commences with the procurement of Goods or the performance of Services, whichever occurs first.
No amendment, variation or cancellation of any Agreement shall be of any force or effect unless reduced to writing and agreed to by the Company.
3. Estimates, Surveys and Quotations
Any Estimate provided by the Company is an approximation only and does not constitute a binding offer.
Where the nature of the work requires it, the Company may conduct a site inspection or survey. The Customer undertakes to disclose all relevant information relating to the site, existing structures, systems and conditions.
Quotations are based on the information available at the time and are valid for a period of seven (7) days from the date of issue unless stated otherwise. The Company reserves the right to revise a quotation in the event of supplier price increases, exchange rate fluctuations, errors, or unforeseen site conditions.
Should additional work become necessary which was not included in the original quotation, the Company shall be entitled to issue a revised quotation or an additional charge before proceeding.
4. Customer Obligations
The Customer warrants that all information provided to the Company is accurate and complete.
The Customer is responsible for obtaining all permissions, approvals, and compliance certificates required for the work, unless otherwise agreed in writing.
The Customer shall ensure that safe, clear and uninterrupted access to the site is provided and that the working environment is reasonably safe. The Company reserves the right to suspend work where unsafe conditions exist.
5. Provision of Services
The Company shall perform all Services with reasonable skill, care and diligence, in accordance with generally accepted industry standards.
Any stated commencement or completion dates are estimates only and are dependent on site readiness, availability of materials, weather conditions, and other factors beyond the Company’s reasonable control.
The Company shall not be responsible for latent defects, concealed conditions, or pre-existing faults which are not reasonably visible at the time of inspection.
6. Additional Work
If additional work becomes necessary due to site conditions, regulatory requirements, safety concerns, or Customer requests, such work shall constitute a variation to the Agreement.
The Company shall be entitled to suspend work pending written approval of such variation and to recover payment for all work completed, Goods ordered, and costs incurred.
7. Pricing and Payment
All prices are quoted in South African Rand and include Value Added Tax (VAT) unless expressly stated otherwise.
The Company reserves the right to require full or partial payment before ordering any Goods or commencing Services.
All invoices are payable immediately unless otherwise agreed in writing. The Company reserves the right to suspend work, withhold delivery, and charge interest on overdue amounts at the maximum rate permitted by law.
8. Stock Orders, Cancellations and Refunds
All Goods supplied by the Company are ordered specifically for each Customer.
Once Goods have been ordered from suppliers or paid for, they are regarded as committed to the Customer and shall not be refundable or credited, except where a refund is required in terms of applicable law, including but not limited to circumstances where the Goods are defective, incorrectly supplied, or not as described.
If the Customer cancels an order after Goods have been ordered or paid for, only the Services portion of the order may be considered for refund, less any work performed, costs incurred, or commitments made.
Upon cancellation, the Customer may request that the Goods be delivered or made available for collection. All delivery, handling, and transport costs shall be for the Customer’s account. Risk shall pass to the Customer upon delivery or when the Goods are made available for collection.
Ownership of all Goods shall pass to the Customer only upon receipt of full payment.
9. Delivery and Access
Delivery and commencement dates are estimates only.
If the Company is unable to perform Services or deliver Goods due to lack of access, delays caused by the Customer, or unsuitable site conditions, the Company reserves the right to charge additional call-out, storage, standing time, or rescheduling fees.
10. Defects, Warranties and Liability
Goods are subject only to the warranties provided by the original manufacturer or supplier.
The Company warrants its workmanship for a period of three (3) months from the date of completion, limited strictly to defects arising directly from poor workmanship. This warranty excludes fair wear and tear, misuse, neglect, power surges, water ingress, acts of God, or third-party interference.
The Company shall not be liable for any indirect, special, or consequential loss, including loss of profit, business interruption, or data loss. The Company’s total liability shall in all circumstances be limited to the total value of the Goods and Services supplied under the Agreement.
Nothing in these Terms limits any rights the Customer may have under applicable South African law, including the Consumer Protection Act.
11. Privacy and Electronic Communication
Personal information shall be processed in accordance with the Protection of Personal Information Act (POPIA).
The Customer consents to receiving notices, invoices, and communications electronically.
12. Force Majeure
The Company shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, supply chain disruption, or government restrictions.
13. Governing Law and Jurisdiction
This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. The courts of South Africa shall have exclusive jurisdiction.
14. General
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, such provision shall be severed and the remainder shall continue in full force and effect.
No failure or delay by the Company to enforce any right shall constitute a waiver of that right.
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of acceptance shall apply.
15. Contact Details
All correspondence shall be addressed to:
📧 info@icatchsolutions.co.za